Privacy Notice Committed to protecting your privacy

Last updated June 24, 2024

This Privacy Notice describes how and why we might collect, store, use, and/or share ('process') your information when you use our services ('Services').

This Privacy Notice supersedes any previous Privacy Notice or equivalent which you may have seen prior to this Privacy Notice.

Who we are

By 'we' we mean Advanta Global Services (hereby referred to as ‘Advanta Global Services’, 'Advanta’, 'we', 'us', or 'our'), with principal place of business at Wakefield House, 41 Trinity Square, London, EC3N 4DJ, United Kingdom. We are the 'data controller' for the information in this notice, this means we are responsible for deciding how we can use your information. Please read below to learn how we collect, protect, use and share your data.

What information do we collect

"Personal Information" (sometimes called "personal data") is information which can be used to identify you as an individual or (in some jurisdictions) which relates to an identifiable individual, as provided by applicable law.

Personal data we collect about you may include the following:

  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • job titles
  • contact preferences
  • any other information you provide to us upon request

    • We collect information about you from different places, including:

  • Directly from you
  • From a third party acting on your behalf (e.g., an Intermediary or Authorised Person)
  • From publicly available sources (such as the internet)

    • Information automatically collected

    Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

    We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

    Like many businesses, we also collect information through cookies and similar technologies.

    The information we collect includes:

  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

    • We only collect your information in line with relevant regulations and laws as these may relate to any services you receive from us or have received in the past.

    You are responsible for making sure you give us accurate and up-to-date information. If you provide information for another person, you will need to tell them how to find this Privacy Notice and make sure they agree to us using their information for the purposes set out in it.

    How do we use your information?

    We will use it to provide any services you have requested as well as for the following purposes:

  • To confirm your identity and address
  • To prepare a proposal for you regarding the Services we offer
  • To provide you with the Services as set out in our Business Agreement
  • To improve our Services
  • To disclose it to third parties where necessary in order for us to provide you with requested Services (such as insurers, reinsurers, brokers and other consultants or professional experts)
  • To offer you other Services we believe may benefit you unless you ask us not to as we reasonably believe necessary or appropriate: (a) under applicable law, including laws outside your country/territory of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country or territory of residence; (d) to enforce our Terms and Conditions; (e) to protect our operations or those of any of our associates; (f) to protect our rights, privacy, safety or property, and/or those of other Advanta subsidiaries, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain for any other purpose for which you provide us with your personal data, provided that we first notify you in order to obtain your consent

    • We will only use your information where we are allowed to by law, for example when carrying out an agreement with you, fulfilling legal obligations or, where you agree to it, because we have a legitimate business interest in doing so.

    We may use automated systems to carry out fraud, terrorist financing and money laundering checks.

    Who can we share your information with?

    We only share your information with others in connection with the services you have asked us to provide or otherwise with your specific consent. In this respect we may share your information with regulators, insurers, banks, auditors, brokers, advisers and agents as well as data storage companies, credit referencing and fraud prevention agencies and with debt collection agencies where it is necessary to recover money you owe us.

    How long will we keep your information?

    We will keep your information for as long as you have a relationship with us and, after the relationship ends, we will keep it where we may need it for our legitimate purposes. For example, to help us respond to queries or complaints, fighting fraud and financial crime and responding to requests from regulators relevant to the provision of services to you.

    In most cases we will retain your personal data for a period of seven years after the termination of our contractual or other relationship with you, in order that we can comply with specific legal obligations.

    Transferring your information overseas

    Your information may be transferred or stored in countries outside the United Kingdom and European Economic Area (“EEA”). Some countries do not have the same data protection laws as the United Kingdom and EEA. If it is necessary to transfer your information overseas for the purpose of delivering the Services requested by you, any transfer will be subject to and as permitted under Data Protection Act 2018 Article 75 designed to help safeguard your privacy rights.

    Your rights

    You have a number of rights relating to the information we hold about you, including the right of access, to ask us to share your data with another party, the right to ask us to update incorrect or incomplete details, the right to object to or restrict our processing of your data.

    For more information about your rights in the United Kingdom you can visit Information Commissioner's Office ('ICO') website.

    A subject access request should be submitted to dataofficer@advantaglobal.com. If you are not satisfied with how we are processing your personal data, you can make a complaint in the UK to the Information Commissioner's Office ('ICO') website.

    You can choose not to avail yourself of our services by terminating your business agreement with us. Even though our services are terminated, we still may retain and use your Personal Information to comply with legal requirements, prevent fraud, resolve disputes, and take other actions as permitted by the law. We will cease to retain Personal Information as required by applicable law.

    Cookies

    Cookies are small data files that are placed onto your computer's hard drive or in your web browser memory when you visit a website. The aim is to make your experience of using the website better by remembering information that you supplied previously. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. Cookies do not store confidential information about you personally.

    Most Web browsers are set to accept cookies by default. However, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. To opt out of interest-based advertising by advertisers on our Services visit To opt out of interest-based advertising by advertisers on our Services visit http://www.aboutads.info/choices/.

    Changes to our privacy notice

    Any changes we make to our privacy policy in the future will be reflected in an updated Privacy Notice posted on our website and where appropriate, notified to you by email. Please check frequently to see any updates or changes to our privacy notice.

    Contact

    Questions, comments and requests regarding this Privacy Notice are welcomed and should be addressed to dataofficer@advantaglobal.com; or by post to Data Protection Officer, Advanta Global Services, Wakefield House, 41 Trinity Square, London, EC3N 4DJ, United Kingdom.